Iron swing gate across a drive on a wooded property

CAME FROG Repair & Retrofit — Southern California

An irreversible underground operator, hidden in a foundation box under the hinge.

The CAME FROG is an underground swing gate operator that sits in a steel or stainless foundation box below the hinge. The FROG-A and FROG-AE run on 230V AC; the FROG-A24 and FROG-A24E on 24V DC, with battery backup available through the control board. CAME rates all four for leaves up to 3.5 m (about 11.5 ft) at 400 kg (about 880 lb). We diagnose and repair FROG operators, including ones we didn't install.

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Written diagnosis before any work · Operators other companies installed · CSLB #1042768

TYPE
Underground swing
DUTY
Residential
POWER
24V DC or 230V AC versions
LICENSE
CSLB #1042768
Licensed & insured
01 — SYMPTOMS
6 COMMON FAULTS

Is your CAME FROG doing this?

SYMPTOM
LIKELY CAUSE
WHAT WE DO
SYMPTOMThe gate stopped working after rain, or after the sprinklers ran.
LIKELY CAUSEWater in the foundation box. CAME calls for enough drainage that water cannot stand in the box, and for no sprinklers, pressure washers, taps or trench drains to wet it.
WHAT WE DOClear or add drainage, redirect sprinklers away from the box, dry and test the operator, and replace parts that sat in water.
SYMPTOMThe gate neither opens nor closes.
LIKELY CAUSECAME's troubleshooting table: no power, a gearmotor left released, a flat remote battery or a broken remote, a stuck or broken stop button, or a stuck open or close button or key switch.
WHAT WE DOCheck the supply and the release, test the controls one at a time, and repair the one that is stuck or broken.
SYMPTOMThe gate opens but does not close.
LIKELY CAUSEThe photocells are engaged: dirty, misaligned or failed.
WHAT WE DOClean and align the photocells, and replace them if the board still reads them as blocked.
SYMPTOMThe leaf moves freely by hand.
LIKELY CAUSEThe FROG is irreversible, so a free leaf means the release is still open. On leaves longer than 2.5 m, CAME requires an electric lock, which may have failed.
WHAT WE DOClose the leaf fully so the release latches again, which CAME says it does automatically, confirm it has engaged, and check the electric lock.
SYMPTOMThe leaf stops short or overshoots.
LIKELY CAUSEThe stop screws in the box have moved, or an encoder version needs its travel relearned. On a FROG-A24, the magnetic microswitches set where the leaf slows down, not where it stops.
WHAT WE DOReset the stop screws against the box and the transmission lever, re-set the FROG-A24 slow-down microswitches, or run the travel calibration on encoder models.
SYMPTOMAn ERROR message on the control board display.
LIKELY CAUSEOn CAME's ZM3E and ZLJ24 boards the message names the fault: a disconnected or broken encoder, a photocell wiring or setup problem, a limit switch contact fault, or the maximum work time reached.
WHAT WE DORead the message, fix the circuit it points to, and test.

Not sure which it is? Text us a photo of the operator, or call 661-605-3266.

02 — DIAGNOSTICS
FROM THE MANUAL

Diagnostic notes

The 2024 FROG manuals leave diagnostics to the control board. On CAME's ZM3E and ZLJ24 boards, the display shows these messages:

Encoder - ERROR: the encoder is disconnected or broken.

Safety test - ERROR: the photocells are not correctly connected or configured.

Limit-switch - ERROR: malfunctioning limit switch contacts.

Operating time - ERROR: the maximum work time set has been reached.

Safety devices - STOP: the stop contact (1-2) is open.

C1, C3, C4 or C7: that safety contact is open.

After power-up, the first movement is always an opening.

03 — REPAIR OR REPLACE
THE HONEST CALL

Repair or replace your FROG?

Most FROG faults are repairable: the gearmotor, release unit, limit switches, encoder and control board are separate parts. Replacement makes sense when the box has corroded or the gearmotor has failed after repeated flooding, or when the leaf is beyond CAME's rating: 3.5 m at 400 kg, 2.5 m at 600 kg or 2 m at 800 kg. The FROG manuals cite European safety standards rather than UL 325, the US standard for gate operators, so if the operator is being replaced, ask for a UL 325 listed model.

Retrofit options

CAME says its brushless FROG-X fits existing FROG foundation boxes, which can save digging the box out. Where underground isn't working for the site, an articulated-arm operator on the pillar or a surface-mounted swing operator are the usual alternatives. We check the drainage, the box and the leaf first.

Parts availability

The FROG-A, FROG-AV and FROG-A24 are listed on CAME's US site, and CAME Americas is in Miami Lakes, Florida. Foundation boxes come in cataphoresis-treated steel or AISI 304 stainless. We confirm the version, release unit and control board before we schedule the repair.

04 — COST
5 FACTORS

What drives the cost

Scoped to your property, not a flat per-item rate. These are the factors that move the number, in the order they usually matter. The estimate is free.

FACTOR
WHY IT MATTERS
Fault type
A cleared drain or a reset stop screw costs less than a replaced gearmotor.
Water damage
How long the operator sat in water decides what has to be replaced.
Foundation box
A corroded or cracked box is a bigger job than the operator inside it.
Access
Pavers, planting or hardscape over the box add time.
Number of leaves
A double gate has two operators to diagnose and test.
05 — FAQS
7 QUESTIONS

CAME FROG FAQs

Who repairs CAME FROG underground gate operators near me?

Veritas Access Solutions repairs CAME FROG operators across Los Angeles, Ventura and Kern counties, including operators another company installed. We diagnose on site and give you a written diagnosis before any work. Call 661-605-3266, or text a photo of the operator.

Why won't my CAME FROG work after it rains?

Most often, water is standing in the foundation box. CAME calls for enough drainage that water cannot stand in it, and for no sprinklers, pressure washers or trench drains to wet it. Clearing the drainage and drying the box sometimes fixes it; longer submersion can mean replacing parts.

How do I release a CAME FROG by hand?

It depends on the release unit. The A4364 lever release turns clockwise after lifting its cover and latches again when the leaf is shut. The A4365 three-lobed key turns anti-clockwise, and the A4366 customised key clockwise. CAME says the system resets automatically after a manual release.

What is the difference between the FROG-A and FROG-A24?

The FROG-A runs on 230V AC; the FROG-A24 on 24V DC, which allows battery backup through the control board. Both are irreversible and rated for leaves up to 3.5 m at 400 kg. The E versions, FROG-AE and FROG-A24E, add an encoder for obstacle detection and travel learning.

Should I repair or replace my CAME FROG?

Repair, in most cases. The gearmotor, release, limit switches, encoder and board are separate parts. Replace it when the box has corroded or the site floods repeatedly, and ask for a UL 325 listed replacement, since the FROG manuals cite European standards instead.

How often should a CAME FROG be serviced?

CAME calls for checking the photocells and safety edges every six months, cleaning and lubricating the release mechanism every six months, and greasing the foundation box pin and the transmission lever.

What does CAME FROG repair cost?

It depends on the fault, how long the operator sat in water, the condition of the foundation box and how easily we can reach it. We price after an on-site diagnosis rather than over the phone, and the estimate is free.

06 — NEAR YOU
24 CITIES · LA · VENTURA · KERN

CAME FROG repair near you

Based in Santa Clarita, dispatched across Los Angeles, Ventura and Kern counties.

08 — COMPARE
2 GUIDES

Comparing options?

Buyer's guide FAAC 770N vs. FAAC 390 → Buyer's guide Underground vs. articulated vs. surface →

More CAME operators: CAME gate operator repair.

09 — FREE ESTIMATE
WRITTEN DIAGNOSIS FIRST

Get a free estimate

We call back within 30 minutes during business hours.

GATE DOWN NOW? CALL 661-605-3266 OR TEXT US A PHOTO OF THE OPERATOR.
WHAT HAPPENS NEXT
01
We call back within 30 minutes during business hours.
02
We diagnose the operator, board and safety devices on site.
03
You get a written diagnosis and price before any work starts.
Or book a professional Security Assessment.

The free estimate prices the work you already want. The paid assessment is a Red Team walk of your perimeter, with a written report.

BOOK AN ASSESSMENT →

CAME and its product names are trademarks of their respective owner. Veritas Access Solutions is an independent service company.

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