The HySecurity SwingSmart DC is a 24V DC swing gate operator rated for UL 325 Classes I through IV, and the AC-powered DC 20 for continuous duty. Its capacity depends on leaf length: 1,300 lb at 12 ft, 800 lb at 16 ft and 600 lb at 20 ft. We diagnose and repair SwingSmart DC and DCS solar operators, including ones we didn't install, starting with the message on the display.
Written diagnosis before any work · Operators other companies installed · CSLB #1042768
Not sure which it is? Text us a photo of the operator, or call 661-605-3266.
The Smart DC Controller shows alerts, faults and errors as text on its display. Common ones from the manual's troubleshooting table:
SAFE MODE: an edge sensor or the built-in entrapment sensor tripped. The close timer stays off until the gate reaches a full limit or RESET is pressed.
ENTRAPMENT MODE: the entrapment sensor tripped again while in Safe Mode. The operator will not run until it is reset.
LOW 24VDC: battery voltage below 22V, about 80% depleted.
DEAD BATTERY: below 21V. The gate opens or closes automatically, depending on its setting.
ALERT 5 BOTH LIM ACTIVE: both limit switches are on at the same time.
ALERT 6 LIM NOT RELEASED: a limit did not release when the operator was told to move.
ALERT 13 STIFF GATE: the gate has taken more power to move over time. Logged only.
ALERT 18 CHANGE BATTERY: the batteries are not taking a charge.
ALERT 20 LI BLOCK OPEN: an interlock contact is closed, meaning the gate lock is engaged.
FAULT 1 MOTOR RUN TIME: the motor ran longer than the maximum run time.
FAULT 2 PHOTO EYE: a monitored photo eye is missing or failed its check.
FAULT 4 GATE NO LOAD: motor wires disconnected, the DC switch off, a linkage failure or a loose taper clamp.
ERROR 8 RPM SENSOR: the motor encoder or its wires are damaged or unplugged.
Most SwingSmart DC faults are repairable. The display names the fault, and the controller, drive belt, limit switches, taper clamp, brushes and batteries are separate parts. Replacement makes sense when the motor or its 600:1 gearbox has failed late in the unit's life, or when the leaf is heavier than the rating for its length: 1,300 lb at 12 ft, 800 lb at 16 ft, 600 lb at 20 ft.
A leaf beyond that rating needs an operator sized for it, or a slide gate where the site allows. HySecurity lists the SwingSmart DC for a single leaf, so a double gate takes two operators set up as a primary and secondary pair. We check leaf weight, length and the mounting before recommending either.
The SwingSmart DC is a current HySecurity product, built in the USA. Its batteries must be AGM. We confirm the controller, belt, limit or battery part for your unit before we schedule the repair.
Scoped to your property, not a flat per-item rate. These are the factors that move the number, in the order they usually matter. The estimate is free.
Veritas Access Solutions repairs HySecurity SwingSmart DC operators across Los Angeles, Ventura and Kern counties, including operators another company installed. We read the display, diagnose on site and give you a written diagnosis before any work. Call 661-605-3266, or text a photo of the display.
The built-in entrapment sensor tripped a second time while the operator was already in Safe Mode. The gate stops and will not run until it is reset with RESET, the button on the operator, or an Open or Stop push button. Find what the leaf hit or bound on first.
The taper clamp that holds the arm to the drive is loose or was left released. Tighten it in small steps until it holds against a simulated gate strike, then clear any fault with STOP or RESET. If it will not hold, the clamp or linkage needs service.
Repair, in most cases. The display names the fault, and the controller, belt, limit switches, clamp and batteries are separate parts. Replace it when the motor or gearbox has failed late in its life, or the leaf is beyond its rating: 1,300 lb at 12 ft, 800 lb at 16 ft, 600 lb at 20 ft.
It runs on two 12V 8Ah AGM batteries, rated for up to 300 cycles after AC power is lost. A setting decides the rest: open or close automatically when the batteries drop below 21V, open five seconds after the power goes out, or wait for an open command.
HySecurity recommends turning off the DC power first. Then extend the taper clamp handle and turn it counter-clockwise to release the arm, and push the gate. To restore, tighten the clamp until it no longer slips, turn DC power on and clear any fault with STOP or RESET.
It depends on the fault, the condition of the belt, clamp and batteries, and whether it is a single or double gate. We price after an on-site diagnosis rather than over the phone, and the estimate is free.
Based in Santa Clarita, dispatched across Los Angeles, Ventura and Kern counties.
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The free estimate prices the work you already want. The paid assessment is a Red Team walk of your perimeter, with a written report.
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