The HySecurity SlideSmart DC is a 24V DC slide gate operator rated for continuous duty and gates up to 40 ft long: 1,500 lb on the DC 15 and 1,000 lb on the faster DC 10F. We diagnose and repair SlideSmart DC and DCS solar operators, including ones we didn't install, starting with the message on the controller's display.
Written diagnosis before any work · Operators other companies installed · CSLB #1042768
Not sure which it is? Text us a photo of the operator, or call 661-605-3266.
The Smart DC Controller shows alerts, faults and errors as text on its display. Common ones from the manual's troubleshooting table:
SAFE MODE: an edge sensor or the built-in entrapment sensor tripped. The close timer stays off until the gate reaches a full limit or RESET is pressed.
ENTRAPMENT MODE: the entrapment sensor tripped again while in Safe Mode. The operator will not run until it is reset.
LOW 24VDC: battery voltage below 22V, about 80% depleted.
DEAD BATTERY: below 21V. The gate opens or closes automatically, depending on its setting.
ALERT 4 MOTOR OVERLOAD: the motor drive heat sink is above 195°F. The gate can only open fully until the alert clears.
ALERT 13 STIFF GATE: the gate has taken more power to move over time. Logged only.
ALERT 15 NO TARGET: the target magnet fell off, its sensor wires are damaged, or the target position was not learned.
ALERT 18 CHANGE BATTERY: the batteries are not taking a charge. The buzzer chirps every minute until they are replaced.
ALERT 28 BATTERY DISCONNECTED: dead or disconnected batteries. The gate may still run on AC power, without backup.
FAULT 2 PHOTO EYE: a monitored photo eye is missing or failed its check.
FAULT 4 GATE NO LOAD: motor wires disconnected, the DC switch off, or worn motor brushes.
FAULT 14 STUCK GATE: three attempts to move a stuck gate failed, and the gate is out of service.
ERROR 8 RPM SENSOR: the motor encoder or its wires are damaged or unplugged.
Most SlideSmart DC faults are repairable. The display names the fault, and the controller, batteries, drive belt, brushes, encoder and target magnet are separate parts. Replacement makes sense when the motor or gearbox has failed late in the unit's life, or when the gate is beyond its rating: 1,500 lb on the DC 15, 1,000 lb on the DC 10F, and 40 ft long. HySecurity lists the DC 10F for UL 325 Classes III and IV only, so it is not for a residential or public-facing gate.
Where a gate is heavier or busier than the SlideSmart DC is rated for, we size a replacement from HySecurity's SlideSmart HD or SlideDriver II lines, or another operator rated for the gate. For a site with no power at the gate, HySecurity offers the DCS solar version. We confirm the gate's weight, length and daily traffic first.
The SlideSmart DC is a current HySecurity product, built in the USA. Its batteries must be AGM, and HySecurity lists the part numbers. We confirm the controller, belt or battery part for your unit before we schedule the repair.
Scoped to your property, not a flat per-item rate. These are the factors that move the number, in the order they usually matter. The estimate is free.
Veritas Access Solutions repairs HySecurity SlideSmart DC operators across Los Angeles, Ventura and Kern counties, including operators another company installed. We read the display, diagnose on site and give you a written diagnosis before any work. Call 661-605-3266, or text a photo of the display.
The built-in entrapment sensor tripped a second time while the operator was already in Safe Mode. The gate stops and will not run until it is reset with RESET, the button on the operator, or an Open or Stop push button. Find what the gate hit or dragged on before resetting it.
Usually a monitored photo eye. Slide operators need two monitored sensors, one for each direction, and every sensor input must be set before the gate will run. A missing or failed eye shows as FAULT 2, as does mixing 12V and 24V sensor power.
Repair, in most cases. The display names the fault, and the controller, batteries, belt, brushes and encoder are separate parts. Replace it when the motor or gearbox has failed late in its life, or the gate is beyond its rating of 1,500 lb (DC 15) or 1,000 lb (DC 10F) and 40 ft.
It runs on two 12V 8Ah AGM batteries, rated for up to 4,000 ft of gate travel after AC power is lost. A setting decides the rest: open or close automatically when the batteries drop below 21V, open five seconds after the power goes out, or wait for an open command.
Turn off the operator's DC power switch. The motor disengages and the gate can be pushed by hand, and the AC power can stay on. The operator remembers its limits. Make sure the gate is still before turning DC power back on, then clear any fault with STOP or RESET.
It depends on the fault, the condition of the gate and batteries, and the safety devices on site. We price after an on-site diagnosis rather than over the phone, and the estimate is free.
Based in Santa Clarita, dispatched across Los Angeles, Ventura and Kern counties.
More HySecurity operators: HySecurity gate operator repair.
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The free estimate prices the work you already want. The paid assessment is a Red Team walk of your perimeter, with a written report.
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